Off-site RMA

RMA - Return Merchandise Authorization

InfiniteAloe provides a money-back guarantee within 90 days of purchase for those customers who filled out a money-back guarantee warranty card at the time of purchase.

If you are one of these customers and are not satisfied with one of our products, we are sorry to hear this and hope you can give us enough information to improve our products to satisfy everyone.

To return or exchange your product:

  • Attest to our 3 RMA policy points
  • Complete and submit the RMA form below
  • Once accepted, receive your RMA Number on-screen and in your email
  • Return the product along with:
    • the RMA Number
    • the Purchase Receipt (proof of purchase)
    • any additional information on the reason for wanting to return/exchange the product
  • Once accepted by us and verified we will refund/exchange your purchase.

Note: Shipping costs are not included in the refunded amount. You will be refunded the amount of the product purchase.

RMA Policy Attestation

Customer Information

Order Information